Transfers & Refunds
We gladly accept transfer or refund requests from our semester plan students; however, these are only available to students who have withdrawn from the course. We require proof of withdrawal to be submitted within 6 months of the date of withdrawal in order for the transfer or refund to be honored. Please see below for specifics about both options.
Transfer Request - We recommend this option if you withdrew but are planning on retaking the course.
For our students who require extra time to complete a course, we offer a transfer option for the Semester Plan. The transfer exists as a credit, which gives the student access to a full Semester Plan for the course at any time in the future. Use the link below to request a transfer.
To activate your transfer credit, contact us by email or phone shortly before the semester begins so that we can ensure you receive access to the playlist.
Refund Request - We recommend this option if you withdrew and are not planning on retaking the course.
Now that our materials are offered exclusively online, refund amounts are prorated depending upon the date of the refund request. At this date and time, the prorated amount will be determined by the number of tutoring materials made available to the student thus far in the semester; this amount is NOT based on what materials you have consumed, but rather what we have released on the Semester Plan playlist up until that point. Note that every Semester Plan refund request will automatically incur a deduction of $30 if your plan included Office Hour access, regardless of if you utilized the included services or not.
Depending on the course you are taking with us, the Semester Plan may look a bit different and we adjust our refund policy accordingly. Please find your course below to understand how we calculate your refund.
Chemistry Semester Plan Students
We deduct $20 for each workshop, $25 for each exam review, and $15 for each mock exam released at the date of the refund request.
Physics Semester Plan Students
We deduct $20 for each workshop and $20 for each exam review released at the date of the refund request.
Biology Semester Plan Students
We deduct $25 for each exam review and $15 for each mock exam released at the date of the refund request.