Transfers & Refunds
We gladly accept transfer or refund requests from our semester plan students; however, these are only available to students who have withdrawn from the course or are retaking the course for a better grade. Please see below for specifics about both options.
Transferring Your Semester Plan
For our students who require extra time to complete a course, we offer a transfer option for the Semester Plan. We recommend this option if you withdrew and are planning on retaking the course or are retaking the course later for a better grade.
The transfer exists as a single-use credit, which gives the student access to a full Semester Plan for the course at any time in the future without having to repurchase the plan at full cost. Please note that while the transfer-credit reactivates your Semester Plan, access to Semester Plan upgrades such as Flash Cardz will have to be repurchased separately if desired.
The deadline for transfer requests is one week after the university withdrawal deadline if you have withdrawn from your corresponding Semester Plan course. If you are retaking the course for a better grade, that request must be made within 6 months after the initial completion of the course. Any transfer requests submitted outside of these time frames will not be honored.
To activate your transfer credit, we will contact you by email shortly before the semester begins to confirm your enrollment and invoice the administrative fee of $25 required to reactivate your plan. Transfer credits must be redeemed within four semesters (Fall/Spring) of the initial transfer request.
Refunding Your Semester Plan
We recommend this option if you withdrew and are not planning on retaking the course.
Partial refund amounts are prorated depending upon the date of the refund request. At this date and time, the prorated amount will be determined by the number of tutoring materials made available to the student thus far in the semester; this amount is not based on what materials you have consumed, but rather what we have released on the Semester Plan playlist up until that point. Semester Plan add-ons such as Flash Cardz are non-refundable.
Note that every Semester Plan refund request will automatically incur a deduction of $30 if your plan included Office Hour access, regardless of if you utilized the included services or not.
Depending on the course you are taking with us, the Semester Plan may look a bit different and we adjust our refund policy accordingly.
Please find your course below to understand how we calculate your refund amount:
Chemistry Semester Plan Students
We deduct $25 for each workshop, $30 for each exam review, and $20 for each mock exam released at the date of the refund request.
Physics Semester Plan Students
We deduct $23 for each workshop and $25 for each exam review released at the date of the refund request.
Biology Semester Plan Students
We deduct $25 for each workshop and $20 for each mock exam released at the date of the refund request.